Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. Learn how j3 j9 collects, uses, and safeguards every piece of information you entrust to us.
Updated: 1 January 2026 | Version 2.5End-to-End Encryption
All your personal and financial data is encrypted using 256-bit SSL standards — the same level of security used by leading banking institutions worldwide.
No Data Sales
J3 j9 has never and will never sell, rent, or market your personal data to any third party for commercial purposes. Your data belongs to you.
Full Control in Your Hands
You have the right to access, correct, or request deletion of your personal data at any time. The request process is straightforward and handled within 7 working days.
Malaysia PDPA Compliance
The j3 j9 Privacy Policy is established in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are fully protected under the law.
Cookie Usage Transparency
We clearly explain the types of cookies used, their purpose, and how you can manage cookie settings in your browser without affecting the platform's core functionality.
Flexible Communication Options
You may choose to receive or opt out of any marketing communications from j3 j9. Unsubscribing can be done at any time through your account settings.
J3 j9 ("we", "our platform") deeply respects the privacy of every user who uses our services at j3j9.app. This Privacy Policy explains in detail how we collect, use, store, and protect your personal data when you register, log in, or use any feature on the j3 j9 platform.
This document applies to all users accessing the j3 j9 platform, whether via web browser or mobile app. By using our platform, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy.
This Privacy Policy is established in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA). In the event of any conflict between a translated version in another language and this English version, the English version shall prevail.
J3 j9 collects your personal data through two main methods: information that you provide directly during registration and platform use, as well as information that automatically collected through technologies such as cookies and server logs.
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card / passport number | Account registration, KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account number, transaction history, deposit and withdrawal records | Payment processing |
| Usage Data | Games played, session time, platform preferences | Automatic — system logs |
| Technical Data | IP address, device type, browser, operating system | Automatic — cookies & logs |
| Communications | Support chat records and emails with our team | Direct Interactions |
We do not collect sensitive personal data such as medical information, religious beliefs, or political affiliations unless specifically required by law or a relevant KYC process.
Registration on the j3 j9 platform is strictly prohibited for users under 18 years of age. If we find that a child's personal data has been collected without parental or guardian consent, we will delete that information immediately.
J3 j9 uses the personal data collected solely for legitimate and necessary purposes to provide you with a safe, seamless, and personalised platform experience.
J3 j9 does not sell, does not rent, and does not disclose your personal data to third parties for their own commercial or marketing purposes. However, there are limited situations where we need to share certain information with trusted parties to keep the platform running smoothly.
All third parties working with j3 j9 are bound by strict confidentiality agreements and are required to maintain data protection standards equal to or higher than our own.
The security of your personal data and financial information is the top priority of j3 j9. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, use, or disclosure.
J3 j9 uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and ensure the platform functions smoothly. The following are the types of cookies we use:
You can manage cookie settings through your browser at any time. Please note that disabling certain cookies may affect your experience and some platform features. For more information on managing cookies in your browser, refer to your browser's help documentation.
Under the Malaysia Personal Data Protection Act 2010 (PDPA) and the j3 j9 privacy policy, you have the following rights regarding your personal data:
Right of Access
Requesting a copy of the personal data we hold about you at any time.
Right to Rectification
Requesting the correction of any data that is inaccurate, incomplete, or outdated.
Right to Erasure
Requesting the deletion of your personal data, subject to legal record-keeping obligations.
Right to Opt Out of Marketing
Withdrawing your consent to receive marketing communications at any time.
Right to Data Portability
Requesting your data in a machine-readable format for transfer to another platform.
Right to Lodge a Complaint
Filing a complaint with the Malaysia Personal Data Protection Department if you believe your rights have been violated.
To exercise any of the above rights, please contact the j3 j9 customer support team via our in-platform 24/7 Live Chat. We will process your request within 7 working days.
J3 j9 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
Once the retention period expires, your personal data will be securely deleted or fully anonymised so it can no longer be linked to your identity.
The j3 j9 platform may contain links to third-party websites or services, including game provider sites or our service partners. Please note that j3 j9's Privacy Policy not applicable to those third-party websites or services.
We are not responsible for the privacy practices, content, or security policies of any third-party websites. We encourage you to read the Privacy Policy of each website you visit, especially before providing any personal information to them.
J3 j9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, current legal requirements, or service improvements.
Any material changes will be communicated to you via:
The effective date of the latest version of this Privacy Policy is always displayed at the top of this document. Your continued use of the j3 j9 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, the j3 j9 Data Protection Officer (DPO) team is ready to assist you.
You can reach us via:
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